Returns / Refunds

In the event that you are not completely satisfied with your order, you have 14 days to return the goods to us.

Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it. – No refund or exchange will be given for used / damaged items

In the event you receive an item broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer. 

Where an item has arrived damaged or faulty, we will cover the cost of returning the item.

Where an item is no longer required, or incorrect item has been ordered, it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.

Please include your order reference when returning an item.

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

info@wheellockingkeys.com